Hippopotamus, New York" The agent was at a loss for words. Finally,
the
agent said, "Are you sure that's the name of the town?" "Yes, what
flights
do you have?" replied the customer. After some searching, the agent
came
back with, "I'm sorry, ma'am, I've looked up every airport code in the
country and can't find a Hippopotamus anywhere." The customer
retorted,
"Oh don't be silly. Everyone knows where it is. Check your map!" The
agent
scoured a map of the state of New Yorkand finally offered, "You
don't
mean Buffalo, do you?" "That's it! I knew it was a big animal!"
----------
A client called in inquiring about a package to Hawaii. After going
over
all the cost info, she asked, "Would it be cheaper to fly to
California
and then take the train to Hawaii?"
----------
I really did have someone ask for an aisle seat so that their hair
wouldn't get messed up by being near the window.
----------
I got a call from a woman who wanted to go to Capetown. I started to
explain the length of the flight and the passport information when she
interrupted me with, "I'm not trying to make you look stupid, but
Capetown is in Massachusetts." Without trying to make her look like
the
stupid one, I calmly explained, " Cape Cod is in Massachusetts,
Capetown is
in Africa." Her response....click.
---------
A nice lady just called. She needed to know how it was possible that
her
flight from Detroitleft at 8:20am and got into Chicagoat 8:33am. I
tried
to explain that Michiganwas an hour head of Illinois, but she could
not
understand the concept of time zones. Finally I told her the plane went
very fast, and she bought that!
---------
A woman called and asked, "Do airlines put your physical description
on
your bag so they know who's luggage belongs to who?" I said, "No, why
do
you ask?" She replied, "Well, when I checked in with the airline, they
put
a tag on my luggage that said FAT, and I'm overweight, is there any
connection?" After putting her on hold for a minute while I "looked
into
it" ( I was actually laughing) I came back and explained the city code
for
Fresno is FAT, and that the airline was just putting a destination tag
on
her luggage.
-----------
I just got off the phone with a man who asked, "How do I know which
plane
to get on?" I asked him what exactly he meant, which he replied, "I
was
told my flight number is 823, but none of these darn planes have
numbers
on them."
------------
A business man called and had a question about he documents he needed
in
order to fly to China. After a lengthy discussion about passports, I
reminded him he needed a visa. "Oh no I don't, I've been to Chinamany
times and never had to have one of those." I double checked, and sure
enough, his stay required a visa. When I told him this he said, "Look,
I've been to China4 times and every time they have accepted my
American
Express."
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