Friday, October 27, 2006

//Dil Se Desi// Resolving Disputes :10[5] Strategies

Resolving Disputes :10[5] Strategies

5. Ask about uncertainties

Uncertainty is a potent source of dispute because uncertainty breeds fear, fear breeds hostility, and hostility creates conflict and more uncertainty.

Uncertainty may be caused by:

  • Lack of information
  • Lack of clarity about others' goals or policies or priorities
  • The fact that the surrounding situation or context may change.

Uncertainty creates a vacuum that is filled by rumours, speculation, assumptions and prejudice - which can all cause further conflict.

Yakin Khatri,
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